We have a weird situation we're trying to troubleshoot for quite a while: We have multiple .vsd files stored on our network in DFS shares.. We have multiple users who cannot open the files, when they try by navigating to the file and double-clicking it, they get "An error (1502) occurred during the action Open. File not found"

However, if they copy and paste the file to the same exact network folder, THAT file they can open with no problem!

The problem is very bizarre. I've checked obvious things such as file/folder permissions, versions of Visio installed, things in common between people who can and can't open the files.. I even did some testing today with some strange results...

Windows 7 x64 machine with Visio 2010 Pro installed (x86):

1. Opened file by double-clicking it in explorer, "Got the 1502 error"
2. Tried it again, this time I just get "File not found"
3. Opened Vizio, did a File --> Open --> navigated to the file and opened it that way... 1502 error.
4. Copy/pasted the file into the same folder where it's stored, then double-clicked the copy and it opens fine.
5. Closed the copy, tried to open the original, still get file not found / error 1502.

The file does exist, it IS there.. sometimes the user just copies it to their local desktop (well, it's not really local, it's redirected) and it opens fine there.. other users email themselves a copy of the file and then open it that way.. it works for some, not for others.. and there's no discernible pattern yet to identify who this is affecting. Anyone have any ideas?

-Keith

Hi,

Based on the error message, the issue may be caused by the Visio file is occupied by some other program in DFS.

>>4. Copy/pasted the file into the same folder where it's stored, then double-clicked the copy and it opens fine.<< If you did this step, the Visio file would rename in the same folder, like file1.vsd. Thus, it opened well.

Thus, I recommend you check the file's status in computer management in DFS server, see the below image:

If the affected Visio files were occupied, please try to clean them(right click>close the file) to test.

Hope it's helpful.

Regards,

Hi,

Based on the error message, the issue may be caused by the Visio file is occupied by some other program in DFS.

>>4. Copy/pasted the file into the same folder where it's stored, then double-clicked the copy and it opens fine.<< If you did this step, the Visio file would rename in the same folder, like file1.vsd. Thus, it opened well.

Thus, I recommend you check the file's status in computer management in DFS server, see the below image:

If the affected Visio files were occupied, please try to clean them(right click>close the file) to test.

Hope it's helpful.

Regards,

George Zhao
TechNet Community Support

Still an ongoing issue, anyone have any suggestions? One new interesting observation:

While the problem is symptomatic, if I open the file from another PC and *then* have an affected user try to open it, they are prompted that the file is open and asked if they want to open the file in read-only mode. If the user selects Yes, the file DOES open in read-only mode. If I have that user close the file, and then close it on the machine which has it opened for RW, and then have the affected user try to open it again, they are once again greeted with the "File not found" error.